Last updated: October 13, 2025
At WineCrafter AI, we want you to be completely satisfied with our service. This Refund Policy explains our approach to refunds and cancellations for our monthly subscription service.
2.1 Cancel Anytime: You may cancel your subscription at any time through your profile settings. No questions asked.
2.2 Access Until End of Period: When you cancel, your subscription will remain active until the end of your current billing period. You will continue to have full access to all features during this time.
2.3 No Automatic Renewal: Once canceled, your subscription will not automatically renew, and you will not be charged again.
If you are not satisfied with WineCrafter AI, you may request a full refund within 30 days of your first subscription payment. This gives you a full month to try all features risk-free.
For subsequent monthly payments after your first month, refunds are not typically provided. However, we understand that exceptional circumstances may arise. Please contact us to discuss your situation.
If you experience technical issues that prevent you from using the service, and we are unable to resolve them within a reasonable timeframe, you may be eligible for a prorated refund for the affected period.
To request a refund:
We will review your request and respond within 2-3 business days.
5.1 Processing Time: Approved refunds will be processed within 5-7 business days.
5.2 Refund Method: Refunds will be issued to the original payment method used for the subscription.
5.3 Payment Provider Timeline: Please allow an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.
Refunds will not be provided in the following situations:
If you are charged more than once for the same billing period, please contact us immediately. We will investigate and issue a refund for any duplicate charges within 3-5 business days.
If you believe you have been incorrectly charged, please contact us before initiating a chargeback with your bank or credit card company. We will work with you to resolve the issue quickly. Chargebacks may result in account suspension pending resolution.
If we make significant changes to our service that materially reduce functionality, existing subscribers will be notified and may be eligible for a prorated refund if they wish to cancel within 14 days of the change notification.
When you cancel your subscription, your data will be retained for 30 days to allow for easy reactivation. After 30 days, your data will be permanently deleted unless required for legal purposes. Please export any important data before this period ends.
If you receive a refund for your first month and wish to resubscribe later, you will be charged the current subscription rate and will not be eligible for another first-month refund.
We reserve the right to modify this Refund Policy at any time. Changes will not affect refund eligibility for payments made before the policy change. We will notify users of significant changes via email.
For refund requests or questions about this policy, please contact:
Email: support@makewinelab.com
Subject: Refund Request
We're committed to providing excellent customer service and will do our best to address your concerns fairly and promptly.